The employee in this position will be responsible for working on client computers as assigned by the client. It is this employee's responsibility to work in a professional manner and insure that the client is satisfied with the results or the progress towards a desired result. The key to this position is communication with the client. This employee will perform diagnostics, repair and follow up with each client.

Desired Communication Skills

• This employee will be a self-motivated individual that is able to convey technical concepts in layman terms to a client
• He/she is well versed in many different software programs, or is able to quickly pick up on programs based on their use of a Windows interface
• He/she works in a manner that is a logical progression of steps toward a desired result and provides for alternate solutions as needed
• The Engineer is able to resolve client disputes, and knows when to get help on a client dispute
• The Engineer suggests alternatives to a client's current computing environment as needed
• The Engineer works with other CCSI staff to help clients develop long term and short term computing strategies
• The Engineer always keeps the clients interests at heart. He/she places himself/herself in the client shoes to insure that what the Engineer is doing is in the client's best interest
• The Engineer understands the boundaries between client relationship and knows how to maintain a good client relationship without becoming too friendly with the client
• The engineer knows when to push back and understands that clients may ask him/her to perform tasks that are not in their best interest
• The engineer communicates with the client when they will be late for an appointment, and follows up with the client after each call
• The engineer understands the value of a donut

Desired Technical Skills

• Has an understanding of how to install Windows 95, 98, NT
• The Engineer knows the importance of a good backup
• The Engineer understands viruses and how to prevent them from occurring and spreading
• Has an understanding of troubleshooting tools such as Safe Mode, Safe Mode with Single Step, Command prompt, Basic DOS command for xcopy, copy, del, deltree
• Understands how to install peripherals such as Modems, Network Interface Cards, Video Cards, Scanners
• Understands how IRQs function, the purpose of I/O addressing and other basic computer concepts and how to troubleshoot conflicts in ISA, EISA, PCI and other popular computer architectures
• The Engineer has obtained or is working towards his/her Certification in Microsoft Products and other leading technologies