As your business expands, finding a reliable managed security service provider becomes more and more important. In the beginning, you may be able to handle your IT infrastructure all on your own. But as your business grows, you need to focus more on your business goals and let the experts manage your cyber-security.
Hiring A Managed Security Service Provider
If you’re considering hiring a managed security service provider, these are some of the basic requirements you need to look for:
Experience in your industry
Aside from being an expert in cybersecurity, your managed security service provider should also be knowledgeable in whatever industry your business is part of. Having this type of knowledge enables your provider to anticipate the problems and solutions that are unique to your industry.
Level of service
If you’re paying for a managed security service provider, you should go for one that offers an array of services that cover all the cybersecurity needs of your business. You should also look into the expertise of the company’s personnel, what certifications they hold, and how accessible they are if you have questions and concerns. Are they good at explaining their services? And will they be able to customize their services for your business?
You want a managed security service provider that can be reached 24/7 through various channels. Cybersecurity attacks can occur at any time. When this happens, you’ll want the issue to be resolved as quickly as possible. Can your managed security service provider respond to these types of issues instantly? Do they have a help desk that can take your call at any time of the day or night?
Before you sign a contract with a managed security service provider, make sure that they are able to answer all the questions above.